Frequently Asked Questions
Discover everything you need to know about our luxury fragrances and services.
Are your fragrances 100% authentic?
Yes, all products sold on Creed Boutique are 100% authentic and sourced directly from the House of Creed in France. We guarantee the provenance and quality of every bottle.
What is your return policy for open fragrances?
Due to the nature of our products and hygiene standards, we can only accept returns on items that are unopened, unused, and in their original cellophane wrapping within 30 days of purchase.
How should I store my Creed fragrance to ensure longevity?
To preserve the integrity of the natural ingredients, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer rather than a bathroom.
Do you offer international shipping?
We currently offer shipping to select international locations. Please note that due to international regulations regarding alcohol-based liquids, shipping times and fees may vary by destination.
Why does my new bottle smell slightly different from my previous one?
The House of Creed uses a high concentration of natural infusions. Because harvests of ingredients like jasmine or bergamot vary year to year, subtle variations in scent profile—known as 'vintages'—are a hallmark of our artisanal process.
Can I request complimentary samples with my order?
Yes, every fragrance order includes two complimentary samples of your choice at checkout, allowing you to explore other scents in our collection before committing to a full bottle.